ESG Data Guide 2023

ISS ESG - Norm-Based Engagement

Data category

  • Environmental data
  • Social data
  • Governance data
  • Research data

The data offers solutions for:

  • Environmental impact analysis and insight
  • Investment decisions and portfolio insight
  • Reporting: Impact
  • Reporting: SFDR
  • Social impact analysis and insight
  • Norms-based screening

Who are the data users?

  • Trustees
  • Investors
  • Government
  • Financial institutions

Brief description of the data offering

ISS ESG’s Norm-Based Engagement Solution helps investors across markets to jointly engage with companies regarding their ESG risk and performance in a cost-efficient manner.

Our ESG experts facilitate investor dialogue with approximately 100 listed companies annually identified under Norm-Based Research as failing to prevent or address social and environmental controversies in line with established standards for Responsible Business Conduct.

Through Norm-Based Engagement, investors have the ability to voice their concerns with companies that fail to respect established norms (RED flagged) and companies that face credible allegations (AMBER flagged), as identified by ISS ESG’s team of analysts and request transparency regarding risk mitigation.

ISS ESG’s Engagement Tool provides a user-friendly interface that enables investors to:

  • View proposed engagement topics for selected RED and AMBER flagged companies for the coming quarter
  • Opt-in to or opt-out of proposed engagements
  • Channel inquiries and requests for improved disclosure by RED and AMBER flagged companies through ISS ESG
  • View the engagement status for each company
  • Filter and download data and detailed information related to each engagement
  • Download quarterly and annual reports and view historic data for previous engagements

Where and how do you source your data?

Companies considered for inclusion to the Norm-Based Engagement process are sourced based on factors surrounding ISS ESG’s Norm-Based Research. ISS ESG carries out extensive dialogue with companies and expert stakeholders – governmental or inter-governmental bodies, non-governmental organizations, academic organisations – to validate facts relevant to the incident or controversy and to the company’s response to it. Only companies that fail to respond to an incident in line with established norms and standards are subject to engagement.  

What is the cost for your data offering?

Pricing for this solution is available upon request.

What are the key attributes that differentiates the data you offer?

Key benefits of the Collaborative Engagement service include:

  • Cost-effective approach to active ownership. Active participation in Norm-Based Engagement service provides a systematic and cost-efficient approach to active ownership across markets in response to controversies related to responsible business conduct.
  • The cumulative weights of shareholders’ voices. The collaborative setting of the engagement outreach is designed to ensure the highest level of effectiveness. This collaborative engagement is often more effective in wielding influence and raising awareness with companies on the identified issues.
  • Benefits from a foundation of high quality, dynamic Norm-Based Research. The in-depth Norm-Based Research on which the service is based ensures the selection of relevant companies and engagement objectives.
  • Insights from industry specialists. ISS ESG employs a dedicated team of researchers with specialized backgrounds in global norms topics. The engagement team provides insight and dedicated experience on the environmental and social issues identified. The team’s broad language skills and understanding of ESG issues allows it to identify, analyse and track controversies.



Through ISS ESG's Norm-Based Engagement, #investors have the ability to voice their concerns with companies that fail to respect established norms as well as those that face credible allegations.

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#ResponsibleInvesting #ESG